From 07edb4263f5d8ad9141342fce76342f1082b7edf Mon Sep 17 00:00:00 2001 From: development Date: Wed, 21 Jan 2026 20:27:15 +0000 Subject: [PATCH] Update src/app/support/page.tsx --- src/app/support/page.tsx | 74 +++++++++++++++++----------------------- 1 file changed, 31 insertions(+), 43 deletions(-) diff --git a/src/app/support/page.tsx b/src/app/support/page.tsx index 5c06c2c..014457e 100644 --- a/src/app/support/page.tsx +++ b/src/app/support/page.tsx @@ -3,8 +3,8 @@ import { ThemeProvider } from "@/providers/themeProvider/ThemeProvider"; import Link from "next/link"; import NavbarLayoutFloatingOverlay from '@/components/navbar/NavbarLayoutFloatingOverlay/NavbarLayoutFloatingOverlay'; -import FaqSplitMedia from '@/components/sections/faq/FaqSplitMedia'; -import ContactText from '@/components/sections/contact/ContactText'; +import FaqBase from '@/components/sections/faq/FaqBase'; +import ContactSplitForm from '@/components/sections/contact/ContactSplitForm'; import FooterMedia from '@/components/sections/footer/FooterMedia'; export default function SupportPage() { @@ -12,13 +12,13 @@ export default function SupportPage() {
- Quick Start Guide: Unpack unit. Connect power and audio input. Run calibration app (iOS/Android/Web). Place microphone at listening position. DSP correction applies automatically. Adjust playback level to reference (-20dBFS = 85dB SPL @ 1m).

Typical time: 15–20 minutes for nearfield, 30–45 minutes for room correction in treated spaces.

" + id: "quick-start", title: "How do I get started?", content: "

Quick Start Guide: Unpack unit. Connect power and audio input. Run calibration app (iOS/Android/Web). Place microphone at listening position. DSP correction applies automatically. Adjust playback level to reference (-20dBFS = 85dB SPL @ 1m).

Typical time: 15–20 minutes for nearfield, 30–45 minutes for room correction in treated spaces.

" }, { - id: "connectivity", - title: "What inputs and outputs does BASE support?", - content: "

Analog: XLR (balanced) + RCA (unbalanced).

Digital: USB-C audio input (24-bit / 48–192kHz), optional AES/EBU module (custom order).

Control: Ethernet for remote DSP management, MQTT for integration with studio automation.

Wireless: Not supported—analog and digital hardwired connections ensure latency control and interference immunity.

" + id: "connectivity", title: "What inputs and outputs does BASE support?", content: "

Analog: XLR (balanced) + RCA (unbalanced).

Digital: USB-C audio input (24-bit / 48–192kHz), optional AES/EBU module (custom order).

Control: Ethernet for remote DSP management, MQTT for integration with studio automation.

Wireless: Not supported—analog and digital hardwired connections ensure latency control and interference immunity.

" }, { - id: "calibration", - title: "How does room calibration work?", - content: "

Process: Supplied measurement microphone + app generates frequency response curve. DSP applies inverse correction curve to match anechoic reference target. Phase alignment and timing delay adjusted per room geometry.

Recalibration: Run new calibration after furniture moves or acoustic treatment changes. Previous profiles archived.

Manual mode: Override DSP settings for custom voicing if preferred.

" + id: "calibration", title: "How does room calibration work?", content: "

Process: Supplied measurement microphone + app generates frequency response curve. DSP applies inverse correction curve to match anechoic reference target. Phase alignment and timing delay adjusted per room geometry.

Recalibration: Run new calibration after furniture moves or acoustic treatment changes. Previous profiles archived.

Manual mode: Override DSP settings for custom voicing if preferred.

" }, { - id: "warranty", - title: "What warranty and support do I get?", - content: "

Warranty: 3-year parts + labor on manufacturing defects. Accidental damage coverage available (add-on).

Support: Email support, phone triage, authorized repair centers in major markets. Firmware updates delivered via USB or network.

Technical consultation: Included room setup consultation (1 hour remote) with audio engineers.

" + id: "warranty", title: "What warranty and support do I get?", content: "

Warranty: 3-year parts + labor on manufacturing defects. Accidental damage coverage available (add-on).

Support: Email support, phone triage, authorized repair centers in major markets. Firmware updates delivered via USB or network.

Technical consultation: Included room setup consultation (1 hour remote) with audio engineers.

" }, { - id: "troubleshooting", - title: "Why is my audio cutting out or sounding thin?", - content: "

Checklist:

  • Confirm USB power supply is connected (power LED should be steady).
  • Check input cable connection and audio level in DAW (should be -20 to -10dBFS for clean headroom).
  • Verify DSP profile is active and not set to 'Off' mode.
  • Run calibration again if acoustic conditions changed.
  • Contact support if issue persists—we'll troubleshoot via phone.
" + id: "troubleshooting", title: "Why is my audio cutting out or sounding thin?", content: "

Checklist:

  • Confirm USB power supply is connected (power LED should be steady).
  • Check input cable connection and audio level in DAW (should be -20 to -10dBFS for clean headroom).
  • Verify DSP profile is active and not set to 'Off' mode.
  • Run calibration again if acoustic conditions changed.
  • Contact support if issue persists—we'll troubleshoot via phone.
" } ]} - imageSrc="https://img.b2bpic.net/free-photo/mechanic-with-tool-wheel-hands-mechanic-blue-work-clothes_1157-46153.jpg" - imageAlt="Technical support and calibration resources" - mediaPosition="left" - animationType="smooth" textboxLayout="default" useInvertedBackground="noInvert" + animationType="smooth" />
-